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South Worple Way, London, Barnes SW14 8SU, UK – 020 3513 3663
Helpful and friendly staff there. A spacious place and one could feel warmly received.
Du Cane Rd, Shepherd's Bush, London W12 0HS, UK – 020 3313 1000
My clinic has just been moved here from Charing Cross hospital. First impressions were that Hammersmith Hospital is a lot older building, and it wasn't very clear how to get to Outpatients from the reception entrance. After some accurate directions from a security man, I found where I needed to be. Check in is by touch screen and gives information on where to sit. The announcement system to call patients is very good. It combines a voice message, with a large screen display telling you which room to go to. Seating was comfortable and well laid out. Appointments were running around 30 minutes late, but at least there are white boards showing the expected delay and these are updated frequently. Much better than any other hospital I've been to. Waiting time for a blood test was very long. I took number 49 when 25 was shown on the screen. I waited around 40 minutes to be seen. It is sensible to use that time to book your next appointment. Queueing again was rather long. This time around 15 minutes. I got the impression that the staff were trying their best to provide a good service. They appeared to be working as quickly as possible, but the computer systems in operation seem to be slow and cumbersome to enter data into. One fact that wasn't dealt with, was that although there was a water dispenser available, the cups had run out. Next time I'll take a bottle to fill up. Parking is available at the front of the hospital, but I'm not sure what it's like as I used a scooter to travel there. There is dedicated solo motorcycle parking by the entrance, and also cycle racks. Both are convenient and free to use. The nearest tube station is East Acton and there are bus services running right outside the hospital. I know one route goes via Shepherd's Bush and Hammersmith.
My wife has a heart condition, so we've been visiting the Cardiology department for a while now. We have total trust in the doctors, very professional and knowledgeable. The hospital itself though is quite hard to navigate around.